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BPO support that makes your business run like clockwork

We’ll handle the routine. Free up your team for more important work.

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Integrated Development Support for Long-Term Goals

Your Offshore Back Office

Outsourcing Ukraine provides structured, embedded BPO teams tailored to your workflows and time zones. We’ve been supporting clients from the US, UK, EU, Australia, and Israel since 2002 — delivering process reliability, flexible scaling, and real business impact.

How We Work with You

We don’t think of back-office operations as a separate function, but as an integrated part of your business. Our teams align with your goals and tools — ensuring clarity, predictability, and accountability.

We offer flexible engagement models and adjust our approach to fit yours.

What We Do

Bookkeeping Support

Reliable assistance for invoicing, reconciliation, and financial tracking.

Data Entry

Routine data entry and collection, including validation, formatting, and conversion.

Data Labelling & Harvesting

Image, text, and audio annotation — plus synthetic data generation and ML output verification.

Customer Support

Friendly, multilingual agents aligned with your tone and business hours.

Lead Generation

Focused research and prospecting to support outbound efforts.

Virtual Assistants

Skilled support for scheduling, research, coordination, and day-to-day admin tasks.

So, How Do We Actually Work Together?

We don’t fix your system. We become part of it — with structure and care.

Onboarding

Onboarding

Discovery session, goal establishment, setup begins

Trial phase

Trial phase

Test us out, align on expectations

Integration

Integration

Embed your team into your tools and routines

 Support

 Support

Delivery, reporting, and managed ongoing improvement

Everything You Need to Know About Working with Outsourcing Ukraine — Clear, Safe, and Simple:

Do I get a free consultation?

Yes! We always start with a free discovery session. You can explain your goals to us, and we will start to create a clear plan from the start.

Will you sign an NDA?

Absolutely. We can sign your NDA or provide ours. We treat your data and ideas with full confidentiality from day one.

How do I get a quote?

After the discovery session, we’ll ask you to share more details about your project. Once we understand the scope, you’ll receive an estimate or a formal quote — including:

  • What’s included in the project scope and what’s not
  • Recommended timeline
  • Assumptions and constraints
  • Well-defined deliverables
  • Price (hourly, monthly, fixed)

What are your pricing models?

We offer flexible options depending on your needs:

  • Hourly rate (time and materials)
  • Monthly rate for dedicated resources
  • Fixed price for well-defined projects
We do not require prepayment from new clients.

Are taxes (VAT/GST) included in your price?

No. Since we are a foreign supplier, our services are exempt from your local sales tax like VAT, GST, etc. Normally, you will be able to claim the entire cost of our service as an expense.

Will I have a dedicated contact person?

Yes. You’ll work with a dedicated project manager who knows your business and takes care of daily communication and reporting.

What do you need from me to start?

Depending on the type of project, we’ll need:

  • Your idea or problem description
  • Any specifications, sample data, or documents and other information that can be shared at this stage

Can you provide a white-label service?

Yes! Many of our clients use our team as a white-label delivery partner — working under their brand with full transparency.

Is it practical to  hire both back-office and IT development teams from you at the same time?

Yes. Many of our clients do this, and it is often a very effective way to structure operations. Often, our clients start with data-related or operational roles and subsequently add developers to support internal systems or product development. The end result is a hybrid setup in which teams are efficiently managed under a unified coordination process. As your team grows, we also offer volume based rate adjustments to keep the model cost effective.

Do you also provide HR or recruitment services?

We don’t position ourselves as an HR agency — but more as your long-term operational partner. We do cover recruitment, onboarding, and daily coordination as part of our managed team model. You get embedded, ready-to-work teams aligned with your goals — without needing to manage the hiring process yourself. But we exist as an extension of your team rather than as an HR or recruitment service.

How do you safeguard our intellectual property (IP)?

We treat IP protection as a fundamental part of our service. All work is done under signed NDAs and formal agreements. You always retain full ownership of the code, content, and deliverables we produce.

How do I pay you?

We accept international bank transfers via SWIFT/IBAN. We issue a tax invoice for the relevant amount in your currency (USD, EUR, GBP).

How safe is outsourcing to Ukraine right now?

Despite the ongoing war, Ukraine’s outsourcing sector - including both IT and BPO services - continues to operate reliably. We:

  • Ensure staff safety and continuity of operations
  • Use backup infrastructure and remote-ready systems
  • Work with clients from the UK, US, EU and Israel — who continue their projects with us with full trust
We are transparent and proactive — and your business continuity is our top priority.

Do I get the lowest rate on the market?

No, but you get better value for money. European mentality and business culture, better understanding, faster turnaround, fewer iterations, overall better quality.

Do you have experience working in my field?

No, but you get better value for money. European mentality and business culture, better understanding, faster turnaround, fewer iterations, overall better quality.

Many of our long-term partnerships began with the client guiding us through industry-specific practices and requirements. Where we had less prior exposure, our clients brought us up to speed and together, we consistently delivered solid, dependable results. If your domain isn’t listed here, we’re always open to exploring it with the same level of care and precision.

Why Choose Us?

  • Global Experience

    Supporting businesses in the US, UK, EU, Israel, and Australia since 2002

    1

  • Cultural Alignment

    Extensive experience, strong English skills, clear communication styles, and time zone management

    2

  • Built for Long-Term

    High team retention and consistent delivery over years, not months

    3

  • Scalable Team Structures

    Everything from single roles to full-functioning teams, always aligned with your systems

    4

  • Flexible Models

    Choose hourly, monthly, or fixed-price based on your needs

    5

  • Established in 2002

    Over two decades of consistent delivery — with long-term clients, proven methods, and stable operations.

    6

ClientSuccess in Action

Our teams integrate into client operations to solve real problems from modernising legacy systems to enabling clearer data, faster workflows, and better service delivery. These examples show how long-term support leads to measurable gains.

Use Case: Academic Data Aggregation & UX Structuring

Global University Data Collection

An educational e-platform needed a dependable way to consolidate course data across global institutions. We supported this by sourcing and structuring key academic details from over 500 universities — making programme comparison clearer and more accessible to students.

Read the full story
Global Education Data Structuring University Comparison
Global University Data Collection
Use Case: Fleet Reporting & Operational Data Entry

Vehicle Daily Mileage Tracking for U.S. Mining Fleet

A U.S.-based mining logistics company required accurate and timely mileage records across its fleet. We provided daily data entry support from trip sheets, enabling consistent internal reporting and smoother alignment between logistics and accounting.

Read the full story
Mining Logistics Mileage Tracking Accounting Support
Vehicle Daily Mileage Tracking for U.S. Mining Fleet
Use Case: Audit Preparation & Financial Data Digitisation

Financial Document Processing for UK Audit Firm

A UK audit firm sought to reduce manual prep time on scanned financials. We digitised, cleaned, and formatted documents for reliable analysis — ensuring audit-readiness and easing internal workloads.

Read the full story
Financial Documents OCR & Data Cleaning Audit Support
Financial Document Processing for UK Audit Firm
Use Case: Daily Financial Reporting for Multi-Channel Revenue Streams

Daily Processing of Financial Documents for UK Advertising Agency

A UK-based agency needed daily visibility over revenue from multiple data streams. Our team managed consistent document processing and reporting — enabling operational continuity and confident decision-making.

Read the full story
Revenue Tracking Financial Document Handling Daily Reporting
Daily Processing of Financial Documents for UK Advertising Agency
Use Case: Visual Data Annotation for Construction Monitoring

Object Labelling for Israeli Construction Tech Platform

An Israeli construction tech firm needed structured image and 3D labelling to support real-time monitoring. Our dedicated teams provided consistent annotation across models, enabling better site visibility through software.

Read the full story
Construction Tech Object Labelling 3D Annotation
Object Labelling for Israeli Construction Tech Platform
Use Case: Due Diligence Data Support for Risk Assessment

Risk Data Research for Hong Kong Consultancy

A consultancy in Hong Kong needed accurate intelligence on politically exposed persons for due diligence reporting. Our analysts supplied structured and validated research to support informed decision-making.

Read the full story
Risk Intelligence Due Diligence Compliance Support
Risk Data Research for Hong Kong Consultancy

Curious how our team could fit into your workflow ?

Start with a free discovery session or trial phase * See how our process fits yours before scaling

* We offer a free two-day trial for new clients

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