We fill the gaps in your team — reliably and on your terms.

Our experts join where needed — freeing up your core team

Let’s Talk

Stuck Between Growth and Scale?
Here's How We Help.

The 4 most common reasons why companies choose us — and what we do differently.

Working with individual specialists covers only part of the task

Our Solution: We provide full teams with the right people when you need them — complete with delivery management, quality assurance, and easy communication.

Outsourcing to other regions leads to misalignment

Our Solution: Our Ukrainian teams work in sync with North American, European and Israeli businesses — with methods of working and professional habits that fit yours.

Data privacy and security are neglected

Our Solution: We follow the principle of least privilege when accessing data and implement strict security procedures, such as separating development and production, using version control, running and anonymizing data. We can also recommend the right hosting region to meet data residency requirements and help implement security policies to ensure data integrity.

Freelancers deliver tasks. We build relationships.

Our Solution: We’re not just here to complete tasks — we care about the success of your business. We often go the extra mile to support our clients, even when we're not obligated to.

Providing Dedicated
Teams since 2002

Outsourcing Ukraine was founded in 2002 and has since grown into a reliable partner for businesses in the US, EU, UK, Australia and Israel. Our team of over 60 specialists is based in Ukraine, with many core members — including senior leads — having been with us for over a decade. We’ve successfully delivered hundreds of projects, including dozens with large-scale teams (10+ people) that have been running steadily for 5–7 years.

Our expertise spans BPO (business process outsourcing) and IT outsourcing, including data entry, back-office operations, software development, and ongoing support. We encourage you to get to know the people of the projects and to build a meaningful, long-standing relationship with a committed team.

Let’s Talk
SINCE
  • 2002 Providing Outsourcing Services Worldwide
  • 60+ Ukrainian specialists
focused on long-term work
  • 10+ Stable large teams
running 5–7 years straight
Our team

Мы

Our team

Наша команда

Our team

Команда сидить

Our team

Мы

Our team

Наша команда

Our team

У нас всё супер

Who Is This For ?

We work with both fast-moving startups and established companies —
and we adapt to each.

For Startups

We make it easy to start lean, even with one part-time specialist. Many of our clients started by just filling one role — and grew their team to 10+ members with us.

  • Start small — even part-time or single-roles
  • Fast onboarding, no hiring overheads
  • Flexible scaling as your needs grow
See how we help startups

For Established
Companies

We deliver stable, managed teams that integrate into your processes to deliver instant growth and instant improvement — without chaos or risk.

  • Structured delivery with built-in quality assurance
  • Transparent communication and reporting
  • Stable and long-term teams
See how we support growing teams

So, How Do We Actually Work Together?

We don’t fix your system. We become part of it — with structure and care.

Onboarding

Onboarding

Discovery session, goal establishment, setup begins

Trial phase

Trial phase

Test us out, align on expectations

Integration

Integration

Embed your team into your tools and routines

 Support

 Support

Delivery, reporting, and managed ongoing improvement

Everything You Need to Know About Working with Outsourcing Ukraine — Clear, Safe, and Simple:

Do I get a free consultation?

Yes! We always start with a free discovery session. You can explain your goals to us, and we will start to create a clear plan from the start.

Will you sign an NDA?

Absolutely. We can sign your NDA or provide ours. We treat your data and ideas with full confidentiality from day one.

How do I get a quote?

After the discovery session, we’ll ask you to share more details about your project. Once we understand the scope, you’ll receive an estimate or a formal quote — including:

  • What’s included in the project scope and what’s not
  • Recommended timeline
  • Assumptions and constraints
  • Well-defined deliverables
  • Price (hourly, monthly, fixed)

What are your pricing models?

We offer flexible options depending on your needs:

  • Hourly rate (time and materials)
  • Monthly rate for dedicated resources
  • Fixed price for well-defined projects
We do not require prepayment from new clients.

Are taxes (VAT/GST) included in your price?

No. Since we are a foreign supplier, our services are exempt from your local sales tax like VAT, GST, etc. Normally, you will be able to claim the entire cost of our service as an expense.

Will I have a dedicated contact person?

Yes. You’ll work with a dedicated project manager who knows your business and takes care of daily communication and reporting.

What do you need from me to start?

Depending on the type of project, we’ll need:

  • Your idea or problem description
  • Any specifications, sample data, or documents and other information that can be shared at this stage

Can you provide a white-label service?

Yes! Many of our clients use our team as a white-label delivery partner — working under their brand with full transparency.

Is it practical to  hire both back-office and IT development teams from you at the same time?

Yes. Many of our clients do this, and it is often a very effective way to structure operations. Often, our clients start with data-related or operational roles and subsequently add developers to support internal systems or product development. The end result is a hybrid setup in which teams are efficiently managed under a unified coordination process. As your team grows, we also offer volume based rate adjustments to keep the model cost effective.

Do you also provide HR or recruitment services?

We don’t position ourselves as an HR agency — but more as your long-term operational partner. We do cover recruitment, onboarding, and daily coordination as part of our managed team model. You get embedded, ready-to-work teams aligned with your goals — without needing to manage the hiring process yourself. But we exist as an extension of your team rather than as an HR or recruitment service.

How do you safeguard our intellectual property (IP)?

We treat IP protection as a fundamental part of our service. All work is done under signed NDAs and formal agreements. You always retain full ownership of the code, content, and deliverables we produce.

How do I pay you?

We accept international bank transfers via SWIFT/IBAN. We issue a tax invoice for the relevant amount in your currency (USD, EUR, GBP).

How safe is outsourcing to Ukraine right now?

Despite the ongoing war, Ukraine’s outsourcing sector - including both IT and BPO services - continues to operate reliably. We:

  • Ensure staff safety and continuity of operations
  • Use backup infrastructure and remote-ready systems
  • Work with clients from the UK, US, EU and Israel — who continue their projects with us with full trust
We are transparent and proactive — and your business continuity is our top priority.

Do I get the lowest rate on the market?

No, but you get better value for money. European mentality and business culture, better understanding, faster turnaround, fewer iterations, overall better quality.

Do you have experience working in my field?

No, but you get better value for money. European mentality and business culture, better understanding, faster turnaround, fewer iterations, overall better quality.

Many of our long-term partnerships began with the client guiding us through industry-specific practices and requirements. Where we had less prior exposure, our clients brought us up to speed and together, we consistently delivered solid, dependable results. If your domain isn’t listed here, we’re always open to exploring it with the same level of care and precision.

Curious how our team could fit into your workflow ?

Start with a free discovery session or trial phase * See how our process fits yours before scaling

* We offer a free two-day trial for new clients

Get started

    We respect your data. By submitting this form, you agree that we will contact you in relation to our products and services, in accordance with our privacy policy